Books
- Empowerment: A Way of Life
Author: John Tschohl
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ISBN: 0-9826369-0-3
Empowerment: A Way of Life will is available now!John Tschohl's newest book, Empowerment: A Way of Life, focuses on the idea that fulfilled, empowered employees lead to satisfied customers. Often the employees that could have the biggest impact on an organization by making rapid and accurate decisions are the least empowered to do so. - Achieving Excellence Through Customer Service
Author: John Tschohl
ISBN: 0-9636268-4-1Customer service is the new standard by which consumers judge a business. Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy.
more info - Loyal for Life
Author: John Tschohl
ISBN: 0-9826369-0-3
Price: $14.95 USIdeal for every executive and professional that needs to master the skill of service recovery and empowerment. Teaches you how to take an unhappy customer, from hell to heaven, in 60 seconds or less.
more info - e-Service
Author: John Tschohl
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ISBN: 0-9636268-6-8
Speed, Technology and Price Built Around Service, the first customer service book of it's kind published on e-service. Available in hardcover and for downloading via the Internet. e-Service will explore speed, technology, and price built around service. Geographic boundaries are eliminated and business transactions are faster and more efficient then ever. It's eat or be eaten. - Cashing In
Author: John Tschohl
ISBN: 0-9826369-0-3"Make more money, get a promotion, love your job"
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Over ninety percent of today's jobs are service oriented. From frontline employees to company presidents, almost everyone deals with customers. This first-of-its-kind book for service providers is packed with valuable information in a clear-cut, hands-on format. - The Customer is Boss
Author: John Tschohl
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ISBN: 0-9826369-0-3
Customer service is becoming more important than products and prices. The Customer Is Boss provides consumers with tips for obtaining exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem.
