loyal for life2 book

How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!M

This contemporary customer service recovery program guarantees results or your money back. Our proven 4-step method of recovery will take any unsatisfied customer and make them loyal to your organization for life!

Customers don't necessarily want to fight, but their emotions may cause them to get angry or insult your employee at the point of contact. This is where service recovery comes into play--and where your employee can create a customer that is Loyal-for-Life!

Helps you develop world-class service

Defines service recovery

Teaches your employees to master empowerment

Identifies service recovery procedures

Saves time and money by avoiding the run-around

Employees forced into a confrontation with an upset customer face the most stressful part of their day. Loyal-for-Life enables that employee to quickly reduce or eliminate stressful situations. Master the advanced recovery skills taught in Loyal-for-Life!

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