Management Essentials

Certificate series and professional management development training from Cornell's School of Industrial and Labor Relations and the School of Hotel Administration.

Selection Requirements and Communications Skills for Interviewing	Legal and Unbiased Interviewing and Selection	Overcoming Barriers to Successful Management
Leading People to Higher Performance	Legal Issues in the Workplace	Preventing and Addressing Inappropriate Workplace Behaviors
The Power of Managing Your Time and Personal Priorities	Managing People Issues to Stay Focused on Priorities	The Impact of Personality Styles on Communication
Managing Communication Challenges	Managing Performance	Understanding Team Dynamics
Facilitating Group Decisions	Improving Personal and Workgroup Productivity	Managing Change Initiatives
Data Gathering and Analysis in the Hospitality Industry	Statistical Decision Making for Hospitality Managers	Creating Service Cultures
Secrets of Phenomenal Customer Service

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