Progams for Employees
- Empowerment: A Way of Life
Author: John Tschohl
more info
ISBN: 0-9826369-0-3
Empowerment: A Way of Life is a 2 session program of 2-3 hours each that create a game changing practice. Empowerment is not about breaking the rules but bending them to keep the customer over happy. - Remember Me
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
Mastering Remember Me will...
more info
Build a brand built around customer care
Provide a higher level of customer experience than your competitors
Master a skill that will get customers to return again and again - Speed Book
SPEED means dramatically shortening the time it takes to complete any task for customers and co-workers by Doing it fast, Doing it now, and Doing it right!
more info
This program will...
Help you define ways SPEED can work in your organization to provide exceptional service
Define the internal and external barriers to SPEED
Work with employees to identify the SPEED mindset needed for success - Feelings Quality Service...First Time Every Time
FEELINGS "Quality Service…First Time, Every Time" has been in development longer than any other customer service program in the world. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.more info
- Feelings Retail Service
Our most popular program just recieved its 8th update!
FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.
more info - Exceptional Service
For customers, service begins the moment they come into contact with you - and they make a decision in a few seconds on whether you really care about them or not. Words and actions set the tone for your customer's experience. The Exceptional Service customer service training program sharpens an employee's customer service skills to consistently provide the ultimate customer experience.
more info - Loyal for Life
How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!M
This contemporary customer service recovery program guarantees results or your money back. Our proven 4-step method of recovery will take any unsatisfied customer and make them loyal to your organization for life!
more info - The Essence of Caring
The Essence of Caring is designed to enable your employees to demonstrate a "caring" behavior and ensure that your clients are receiving good care in a hospitable manner with individualized service.
more info
Specifically, The Essence of Caring will do the following:
Enable employees to accomplish more with fewer resources while maintaining quality of work and client loyally. - The Spirit of Excellence
For customers, service begins the moment they come into contact with you - and they make a decision in a few seconds on whether you really care about them or not. Words and actions set the tone for your customer's experience. The Exceptional Service customer service training program sharpens an employee's customer service skills to consistently provide the ultimate customer experience.
more info - Connections
For customers, service begins the moment they come into contact with you - and they make a decision in a few seconds on whether you really care about them or not. Words and actions set the tone for your customer's experience. The Exceptional Service customer service training program sharpens an employee's customer service skills to consistently provide the ultimate customer experience.
more info - Attaining Excellence
A proven workforce development system designed specifically to improve service quality. It's used organization-wide for everyone with external or internal clients. And the content has been developed using 29 years of research on customer service and feedback by training professionals in industry and government.
more info
