Airline & Airport Customer Care
The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
The importance of the air travel industry
Passenger needs - providing a customer service experience
Airline and airport customer care
Creating a positive impression with passengers
Solving customers' problems
The importance of product knowledge
Key components of airline customer service
Airline & Airport Customer Care Certificate
On successful completion of any course the Study House Certificate of Achievement will be awarded. Students can then sit the ASET examination. (a QCA approved awarding body) and gain a recognised award.
This course is an online course . With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account.
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 140 hrs.
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
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