Resources

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Articles

21 November 2008
Get a Promotion - and Double your Income

While the economy dips and rises and dips again, many people are happy merely to have steady employment. No matter what the state of the economy, however, the technique for getting a promotion and increasing your income, remain the same. That's according to John Tschohl, founder and president of the Service Quality Institute in Minneapolis, Minnesota, the largest customer service training company in the world.

11 July 2008
A Mixed Blessing - E-Commerce: The Opportunities - and the Challenges - By John Tschohl

It's no secret that e-commerce is big business - and getting bigger all the time. Some 1.3 billion people throughout the world, including 215 million in the United States, are turning to the Internet to get information and make purchases. Those people represent a huge market for your products and services.

27 June 2008
Wal-Mart - The Cost of Losing its Focus on Customer Service - by John Tschohl

Wal-Mart under CEO Lee Scott has moved from a focus on customer service to a focus solely on price. Wal-Mart is the largest company in the world and with 2 million employees it the largest employer. Each year Wal-Mart increases its sales and profits. However, it has NOT increased its market value since 2003.