Resources

We have compiled this section on our website to contain information, articles, quotes and previous newsletters. Subscribe yourself to our mailing list to receive our resources materials, including our weekly quotes, as and when they are released.

Articles

27 June 2008
Wal-Mart - The Cost of Losing its Focus on Customer Service - by John Tschohl

Wal-Mart under CEO Lee Scott has moved from a focus on customer service to a focus solely on price. Wal-Mart is the largest company in the world and with 2 million employees it the largest employer. Each year Wal-Mart increases its sales and profits. However, it has NOT increased its market value since 2003.

13 June 2008
How to Get Ahead in Your Job and Life - by John Tschohl

If you want to make more money and get promoted, you have to spend time building your self worth and self image. The only thing that prevents you from reaching your dreams is yourself. After getting out of college, very few people spend money building their mind and body from within.

30 May 2008
Trainer's tip: Removing the block to elearning

How do you get staff to embrace elearning? And how do you surmount the mental block to self directed elearning in particular? A blended approach helps, say Tim Drewitt and Rus Slater - and follow up is essential.