Articles

11 July 2008
A Mixed Blessing - E-Commerce: The Opportunities - and the Challenges - By John Tschohl

It's no secret that e-commerce is big business - and getting bigger all the time. Some 1.3 billion people throughout the world, including 215 million in the United States, are turning to the Internet to get information and make purchases. Those people represent a huge market for your products and services.

27 June 2008
Wal-Mart - The Cost of Losing its Focus on Customer Service - by John Tschohl

Wal-Mart under CEO Lee Scott has moved from a focus on customer service to a focus solely on price. Wal-Mart is the largest company in the world and with 2 million employees it the largest employer. Each year Wal-Mart increases its sales and profits. However, it has NOT increased its market value since 2003.

13 June 2008
How to Get Ahead in Your Job and Life - by John Tschohl

If you want to make more money and get promoted, you have to spend time building your self worth and self image. The only thing that prevents you from reaching your dreams is yourself. After getting out of college, very few people spend money building their mind and body from within.

30 May 2008
Trainer's tip: Removing the block to elearning

How do you get staff to embrace elearning? And how do you surmount the mental block to self directed elearning in particular? A blended approach helps, say Tim Drewitt and Rus Slater - and follow up is essential.

16 May 2008
Leave the Hammer at Home, There's a Better Way to Register Your Complaints - By John Tschohl

Mona Shaw made national news last fall with the tactics she used to register a complaint with Comcast. The 75-year-old woman was justifiably upset with the company when a technician showed up two days late to install service. She was even more upset when, two days later, Comcast cut off all service to her and her husband.

25 April 2008
Exploiting Tanzania's Human Resource & Dynamic Corporate Synergies

Tanzania's economic prosperity is dotted with greater opportunities than we can possibly imagine. There is growing consensus that such progress can only take place when Tanzanians become determined to take the lead and decide for themselves what is best for them as partners and not passengers in the ever increasing uncertain globalized economy. This brings me to the million dollar question... "And who among us is ready to captain Tanzania to this desired economic destiny?"

10 April 2008
Jet Blue Sold 19% at Bargain Prices Because of February Service Disaster

Lufthansa, Germany's biggest airline, purchased 19% stake in JetBlue for $300 million. They paid $7.27 a share and purchased 42,589,347 shares

28 March 2008
Create a Service Culture and You Will Be Rewarded - By John Tschohl.

Superior customer service is the key to success in any organization.

14 March 2008
Distance Learning for Professional Development: Spanning the Gap Between Training and Education - By David Shoemaker, Vice President - Learning Solutions, eCornell.

Over the past five or six years, the emergence of e-learning has offered a wealth of new opportunities for distance learners, providing convenient, anywhere/anytime access to learning content addressing hard skills, soft skills, and everything in between.

29 February 2008
Very Interesting and Thoughtprovoking

One day all the employees reached the office and they saw a big advice on the door on which it was written: "Yesterday the person who has been hindering your growth in this company passed away. We invite you to join the funeral in the room that has been prepared in the gym".

15 February 2008
Problem-Based Approaches to Online Leadership Development in Tanzania - By David Shoemaker, Ph.D., eCornell

Leadership has been defined as the energetic process of getting people fully and willingly committed to a new and sustainable course of action, to meet commonly agreed objectives whilst having commonly held values.

28 January 2008
Amazon an e-Service leader and Awesome Service Recovery

I ordered 30 copies of The Secret and in a separate order 2 DVD's of the Secret. This is an awesome book everyone should read. It is Think and Grow Rich and Psycho-Cybernetics from 30 years ago in a 2007 version. The book is based on The Law of Attraction.